Privacy policy.

Last update: 24.11.2024

At The Skin School, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, book courses, or engage with our services.

1. Information We Collect

We collect the following types of information when you interact with our services:

Personal Information

Name, email address, phone number, postal address, and payment details.

Course Information

Bookings, attendance, and certification data.

Technical Data

Information about your device, IP address, browser type, and time zone, as well as cookies and metadata related to your interaction with our website.

Marketing Data

Your preferences for receiving marketing communications, newsletters, and promotional offers.

2. How We Use Your Information

We use your information for the following purposes:

Course Administration

To process bookings, confirm course attendance, issue certificates, and provide customer support.

Marketing and Communications

To send updates, promotions, and relevant information about upcoming courses and offers. You can opt out of these communications at any time.

Improving Our Services

To analyse how our website is used, enhance user experience, and optimise the content and layout based on your preferences.

Legal and Regulatory Compliance

To comply with legal obligations, including those related to financial transactions, safety, and data protection.

3. Sharing Your Information

We may share your information with:

Third-Party Service Providers

To facilitate payments, email marketing, or website traffic analysis. These companies are required to keep your information secure and only use it for the specified purposes.

Meta Pixel (Facebook Pixel)

To track website activity for advertising purposes on Meta Platforms (e.g., Facebook, Instagram). This helps us optimise ads for specific audiences based on their interaction with our website. Meta Pixel collects anonymous information such as actions on our website, which aids in refining our audience targeting. You can opt out of Meta Pixel tracking through your Facebook account settings or using privacy tools such as the Do Not Track feature in your browser.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, ensure you stay logged in, and collect anonymous data for analytics and advertising.

Essential Cookies

Necessary for website functionality and processing payments.

Analytical Cookies

Gather information on how visitors use our site, such as pages visited and time spent on each page.

Marketing Cookies

Track your behaviour on our site to tailor and optimise advertising, including through Meta Pixel and Google Analytics.

You can manage or disable cookies via your browser settings, but please note that some website functionality may be affected.

5. Your Data Protection Rights

Under UK data protection laws, you have the right to:

Access

Request a copy of the personal data we hold about you.

Rectify

Correct any inaccurate or incomplete data.

Erase

Request that we delete your data when it is no longer necessary or if you withdraw consent.

Restrict Processing

Limit how your data is used in certain circumstances.

Object

Object to the processing of your data, particularly for direct marketing or profiling.

Data Portability

Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@theskinschool.co.uk

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to ensure secure transactions and protect your data during transmission. However, please note that no data transmission over the internet can be guaranteed 100% secure, and we cannot ensure the absolute security of your information.

7. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal obligations. Course data and records may be retained for up to 6 years following the completion of your course for tax and regulatory purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly. The date of the most recent update will be reflected at the top of the page.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.